SafeBoda Why SafeBoda? How it works Our Drivers

Frequently Asked Questions

What is SafeBoda?
SafeBoda is a community of motorcycle taxi (boda boda) drivers bringing safety, trust and convenience to the industry in Africa. Anyone can easily access a SafeBoda by connecting via the mobile application which can be downloaded for free on the Google Play store and the App Store
How do I get the SafeBoda app?
Download it for free via Google Play (for Android) or the App Store (for iPhone)
How does the app work?
Open the SafeBoda app, type in your destination and request a boda. With one click you will be connected to a SafeBoda who will pick you up at your location. You can rate the driver and soon you will able to pay via mobile money and credit card.
Is the price fixed?
The SafeBoda app calculates a fair, standard, and transparent price on every ride. When you input your destination into the app, it will give you a price estimate based on distance. After the trip, the app will calculate a final price based on distance and time.
What training do they go through?
Drivers are trained in the code of conduct which has four areas of focus – our commitment to safety, our customers, our community and bike maintenance. On road safety, this includes traffic and road safety rules by the Global Road Safety Partnership and by the Uganda Police. Our formal training also includes certification by the Uganda Red Cross and the Ministry of Health in basic first aid and first response.
What is the coverage?
You can request for a SafeBoda anywhere in central Kampala
Why are our drivers safer and more trusted?
After their training, drivers sign up to the SafeBoda Code of Conduct to hold themselves accountable to a higher standard of safety and service. Our drivers are trackable and can also be identified by their name and ID number that is both on their orange jackets and in the app
What is SafeBoda credit and how does it work?
SafeBoda credit allows you to take cashless trips. You can load credit into your wallet using MTN or Airtel Money by going to ‘Payment’ in the app. When your trip is complete the credit is automatically deducted from your account for an even smoother boda experience
How can I top up my SafeBoda credit?
You can top up your SafeBoda credit using either MTN or Airtel money.
  • Open your SafeBoda app
  • Click ‘Payment Options’
  • Click ‘Add Credit’
  • Follow the prompts!
How does the call centre work?
You can call 0800 300 200 for free and be connected with our customer service team. Our call centre operates from Monday to Friday (8:00 AM – 8:00 PM) and Saturdays (10:00 AM – 4:00 PM). You can also email support@safeboda.com.