Help

SafeBoda > Help
What is SafeBoda?

SafeBoda offers a safer moto-taxi experience in Africa. Anyone can easily access a SafeBoda either by connecting via the mobile application (on Android and iOS), hotline (0800 300 200), or by hailing our riders in the street who are easily recognizable with their orange safety equipment.

What training do they go through?

Drivers are trained in the code of conduct which has four areas of focus – our commitment to safety, our customers, our community and bike maintenance. Our formal training also includes a certification by the Uganda Red Cross in basic first aid.

How do I get the app?

Download it for free via Google Play (for Android like your Samsung) or via the App Store (for your iPhone).

How does the call centre work?

You can call 0800 300 200 for free and are connected with our customer service team. They will quickly dispatch a SafeBoda to your location. Our call center operate from 7am to midnight all days apart from Thursday, Friday and Saturday where we answer calls till 3am

Is the price fixed?

Currently as of March 2016, price is not fixed and is negotiated between the driver and the passenger. Our drivers importantly sign up to the Code of Conduct which states that the price should be fair.

So are SafeBoda riders more expensive?

No SafeBoda drivers charge the market price. Importantly, SafeBoda drivers are stage drivers meaning that they have a “home” location and are accountable to the rules and informal costs of that stage. Some non-SafeBoda drivers float around Kampala without a registered location, presenting a risk to passengers given their lack of traceability.

How do I rate the drivers?

After the trip is completed, you can rate our drivers’ service and safety out of 5 stars. This helps our community get feedback from our customers.

Why are our drivers safer and more trusted?

Drivers sign up to the SafeBoda Code of Conduct to hold themselves accountable to a higher standard of safety and service. This has four main areas – our commitment to safety, our customers, our community and bike maintenance. Drivers are also traceable via the app or in the street in their bright orange jacket with their name and the hotline number on the back which you can call in case of any issues.

How can I get a SafeBoda?

You can hail a SafeBoda on the street. You can also use our mobile application (on Android and iOS), or you can book via our toll free line 0800 300 200.

What is the coverage?

We are available currently in Kampala, Uganda and across the city particularly in Central Business District, Nakasero, Wandgeya, Nakawa, Kololo, Ntinda, Bukoto, Bugolobi, and Muyenga  among other areas.

I have business that this might work for?

We would love to hear from you! Please use our form on the home page of the website or email us at team@safeboda.com

I have a boda driver I know who might be interested, what can I do?

Go to our registration page on our website and put the rider details in. We will do the rest. Alternatively just get the rider to call the hotline.

How does the app work?

With one click you are connected to a SafeBoda who will pick you up at your location. You can rate the driver and soon you will able to pay via a Wallet function that includes mobile money and credit card.

Can you pay with Mobile Money or Credit Card?

We are currently in the process of creating a Wallet function to make payment cashless. You then will be able to pay with mobile money or a credit card.  We hope to introduce this very soon.

Kyebando – Off Bahai Road
Mon – Thur: 7am to 12am
Fri – Sat: 7am to 3am
Sun: 9am to 5pm