What is SafeBoda?
SafeBoda is a community of motorcycle taxi (boda boda)
drivers bringing safety, trust and convenience to the industry in Africa. Anyone can
access a SafeBoda by connecting via the mobile application which can be downloaded for
on the Google Play store and the App Store
How do I get the SafeBoda app?
Download it for free via Google Play (for Android) or
App Store (for iPhone)
How does the app work?
Open the SafeBoda app, type in your destination and request a boda. With one click you
be connected to a SafeBoda who will pick you up at your location. You can rate the
and soon you will able to pay via mobile money and credit card.
Is the price fixed?
The SafeBoda app calculates a fair, standard, and transparent price on every ride. When
input your destination into the app, it will give you a price estimate based on
After the trip, the app will calculate a final price based on distance and time.
What training do they go through?
Drivers are trained in the code of conduct which has
areas of focus – our commitment to safety, our customers, our community and bike
maintenance. On road safety, this includes traffic and road safety rules by the Global
Safety Partnership and by the Uganda Police. Our formal training also includes
by the Uganda Red Cross and the Ministry of Health in basic first aid and first
What is the coverage?
You can request for a SafeBoda anywhere in central Kampala
Why are our drivers safer and more trusted?
After their training, drivers sign up to the SafeBoda Code of Conduct to hold themselves
accountable to a higher standard of safety and service. Our drivers are trackable and
can also be identified by their name and ID number that is both on their orange jackets
and in the app
What is SafeBoda credit and how does it work?
SafeBoda credit allows you to take cashless trips. You can load credit into your wallet
using MTN or Airtel Money by going to ‘Payment’ in the app. When your trip is complete
the credit is automatically deducted from your account for an even smoother boda
How can I top up my SafeBoda credit?
You can top up your SafeBoda credit using either MTN or Airtel money.
- Open your SafeBoda app
- Click ‘Payment Options’
- Click ‘Add Credit’
- Follow the prompts!
How does the call centre work?
You can call 0800 300 200 for free and be connected with our customer service team. Our
call centre operates from Monday to Friday (8:00 AM – 8:00 PM) and Saturdays (10:00 AM –
4:00 PM). You can also email email@example.com.