SafeBoda Safety Features Ranked Among Driver and Customer Favorites

Safety has always been at the heart of SafeBoda’s mission to provide reliable and trusted transport solutions. Over the last 10 years, SafeBoda has consistently listened to its community of drivers and customers through surveys, feedback, focus group sessions and support conversations. The goal has been simple: to understand what matters most when it comes to feeling safe while using SafeBoda and SafeCar services. 

Behind every SafeBoda/SafeCar trip is a dedicated Safety Team working tirelessly to keep the platform secure before, during, and after every ride. Many of the safety features drivers and customers depend on are the result of continuous feedback and innovation, designed to protect users while giving peace of mind.

Safety Features Drivers and Customers Value Most:

Plus (Insured Rides)

SafeBoda is the only platform in Uganda where both customers and drivers enjoy insurance coverage during a trip. By choosing a Premium or Plus ride, customers with their drivers are assured of protection in the event of a road traffic accident. This coverage includes support for hospital bills, subject to terms and conditions. It is an added layer of security designed to give every passenger and driver greater peace of mind while on the move.

Helmet Pop-up

Before beginning a trip, customers receive an in-app pop-up message asking whether their rider has provided a passenger helmet. This feature promotes SafeBoda’s core safety standard: every SafeBoda rider is required to carry a second helmet for their passenger. By reminding customers to check, the pop-up reinforces awareness and encourages safer riding practices. 

24/7 Customer Support

The SafeBoda platform provides round-the-clock customer support. Trained teams are always available through WhatsApp, other social media platforms, phone, or email, ensuring that any issue during or after a trip is handled with urgency and care. Drivers and customers say this constant availability reassures them that help is never far away. 

Location Sharing/Live Tracking

One of the most widely appreciated features is real-time location sharing. Customers can share their live trip with trusted contacts, allowing friends or family to follow their journey from start to finish. This is particularly useful when travelling late at night, in unfamiliar areas, or when additional reassurance is needed.

Emergency (SOS) Button

SafeBoda’s in-app SOS button gives drivers and customers direct access to emergency services at the tap of a button. Its presence provides a critical safety net, ensuring support is instantly available when it matters most.

Driver Ratings

After each trip, customers can rate their experience and leave feedback. This system ensures that service quality remains high and that consistent issues are addressed. For customers, it provides a voice in shaping a safer and more respectful transport experience across the platform.

Awareness Matters Most

Interestingly, no single feature has stood out as the overwhelming favorite. What drivers and customers value most is the combination of features and, more importantly, the awareness of how to use them. SafeBoda’s research shows that drivers and customers who know about the available safety tools feel significantly more secure during their trips.

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SafeBoda’s Commitment

SafeBoda continues to refine, expand, and communicate these features. With SafeCar, customers can expect the same high safety standards across both two-wheel and four-wheel options.

Safety is not just about building features; It’s about making sure drivers and customers know how to use them and feel empowered every time they choose SafeBoda or SafeCar. For SafeBoda, safety remains a promise, always on, always by your side, on every ride.

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