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This Memorandum of Understanding (hereinafter referred to as the “MOU'') is made on the date of account opening by the customer on the Business Portal.

BETWEEN GUINNESS TRANSPORTERS LIMITED of Kyebando, Kanyike road (Hereinafter referred to as “SafeBoda” which will include, unless otherwise stated, its agents, legal representatives, assignees and successors in title.) 

AND BUSINESS PORTAL ACCOUNT HOLDER (name of the company as captured at the Account setup) (Here in after referred to as “the Customer” which will include, unless otherwise stated, its agents, legal representatives, assignees and successors in title.) 


  1. SafeBoda is a transport and logistics platform on which riders & drivers can offer transportation services, delivery services, connect with passengers and accrue earnings; SafeBoda also provides payment service solutions through its wallet on the App to customers.
  2. SafeBoda is operating a Transport-hailing service through the SafeBoda App wherein the customer shall be in a position to request and obtain Transport transportation as per the terms of use on the application.
  3. SafeBoda undertakes to offer some of these offers described herein above to the customer indicated herein above and to any of its undersigned subsidiaries as herein below may be agreed within the parties under this arrangement. 

OUR OFFER: SafeBoda undertakes to offer Transport-hailing services to the customer through the SafeBoda Application in accordance with the terms of Use governing the use of the service on the App  

In consideration of the obligations and mutual promises; and agreements contained in this MOU the parties to the contract, intending to be legally bound, do hereby agree and covenant as follows: 



            a) Shall on a best efforts basis ensure availability and accessibility of the Transport-hailing service to be accessed by the customer. 

            b) Shall handle the Customer's trip tracking for the various trips taken on the assigned number(s) as provided under this MOU.

            c) Shall provide periodic statements of transactions during the agreed period of time. 


             a) Shall use and pay for services as may be prescribed by the App from time to time when a trip transaction is taken by the customer. 

             b) Shall avoid fraud and misconduct from the customers’ employees in line with the execution of this MOU. 

             c) Shall Open up a mobile wallet [SafeBoda wallet] on which the transactions shall be made. 

             d) Shall provide KYC documentation to SafeBoda for purposes of this MOU as follows; -

Business/Company KYC

  1. Business/Company name
  2. Business License/Certificate of Incorporation
  3. Trading license
  4. Location
  5. VAT Registration(if applicable)
  6. TIN Number
  7. Staff Phone Numbers to be added
  8. Other verification documents (where applicable)


           A. The customer shall make deposits and transactional payments via the SafeBoda Wallet system in the execution of this MOU. 

           B. SafeBoda does not offer credit facilities under this agreement and it only undertakes to facilitate the services indicated to the customer. 


            1. Nothing contained in this Agreement shall be deemed to relieve the parties of any duty that may be imposed by applicable laws.

            2. This MOU shall be governed by the terms and conditions of Use on the SafeBoda Application.

1. To SafeBoda

            1. SafeBoda hereby indemnifies and shall keep the customer, its successors or assigns indemnified from and against any direct liability, loss, claim, legal action, demand, expense, cost or damage that the customer may suffer or incur against any person in connection with or as a result of-

            2. System malfunction, error, misinformation and miscommunication or failure on the part of SafeBoda affecting the operation of the transport services; 

            3. Fraudulent and negligent activity on the part of SafeBoda, its agents and employees and which activity is not directly attributable to the negligence of the customer and/or its employees;

            4. SafeBoda provides a platform that enables The customer to connect with drivers. SafeBoda is not a service provider. 

            5. SafeBoda reserves the right to discontinue its mobile applications, and stop or preclude anyone from accessing the SafeBoda platform at any time and for any period for business or technical reasons. 

2. To the Customer

  1. The customer hereby indemnifies and shall keep SafeBoda, its successors or assigns indemnified from and against any direct liability, loss, claim, legal action, demand expense, cost or damage that SafeBoda may suffer or incur against any person in connection with or as a result of;
  1. The provision of the Transport hailing service;
  2. Fraudulent and negligent activity on the part of the agents for which it is responsible which is not directly attributable to the negligence of SafeBoda and or its employees; 
  3. Inaccurate information or data being provided by the customer and or;
  4. Vague, incomplete or incorrect instructions being provided by the customer to SafeBoda and/or unauthorized instructions being provided by the Customer to SafeBoda.


  1. Each Party shall comply with its obligations under the Data Protection and Privacy Act, 2019 and all applicable data protection laws in respect of the Services to be provided under this Agreement. The SafeBoda Privacy policy here Privacy Policy January 2023 • Uganda shall apply.

  1. Each Party shall ensure that it has all the necessary appropriate consents and notices in place to enable lawful transfer of Personal Data in order to fulfill the obligations under this Agreement and is responsible for and shall pay any associated costs in obtaining all consents, approvals, authorization notices, requests and acknowledgements that are necessary to allow performance under this Agreement.

5. Commencement and Duration 

For the purpose of this MOU, the service shall be taken to commence when the customer signs up for the SafeBoda Business to Business Services and shall continue in force until it is terminated by either party as per the terms of the MOU. The MOU may be renewed by mutual consent of the parties. 

6. Termination and Dispute Resolution

  1. Either party has the right to terminate this MOU and may terminate this MOU by giving the other 14 (Fourteen) days' notice in writing. 
  2. This MOU may be terminated by either party where there has been a material breach of any provision of the terms. 
  3. Each party shall be liable for any costs incurred by the other as a result of the breach.
  4. In the event a dispute arises between the parties relating to the construction or interpretation of any of the terms herein, the parties shall elect representatives to have the matter amicably settled between them. 
  5. Where the same is unsuccessful for 60 days, the matter may be referred to the Courts of Law for further interpretation. 
  6. For the avoidance of doubt, the customer shall be liable for payment of any services consumed on the App.


Neither Party to this Agreement shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that Party.  Such causes include, but are not limited to: power failure, Internet Service Provider failure, industrial action, civil unrest, pandemics, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action and or government imposed standard operating measures or any other event that is beyond the control of the Party in question.


The Parties acknowledge that this is not an exclusive agreement and either Party may choose to use the services of the other or not, at their sole discretion, and neither Party is obligated to the other save as provided under this Agreement.


  1. This Agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to the subject matter.
  2. Each party acknowledges that in entering into this Agreement it does not rely on, and shall have no remedies in respect of, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this Agreement.  
  3. Nothing in this clause shall limit or exclude any liability for fraud.


No variation of this Agreement shall be effective unless it is in writing and signed by both parties (or their authorized representatives).


No failure or delay by a party to exercise any right or remedy provided under this Agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.


If any provision or part-provision of this Agreement is or becomes invalid, illegal or unenforceable, the parties shall, in good faith, negotiate in order to agree on the terms of mutual satisfaction, a provision to be substituted for the provision so found to be void or unenforceable.  If such modification/substitution is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of this Agreement.


  1. Any notice given to a party under or in connection with this Agreement shall be in writing and shall be delivered physically at its registered office provided above or electronically to email address below: 
  1. SafeBoda:
  2. Customer Contact & Email: As captured on the sign-up process.
  1. This clause shall not apply to the service of legal proceedings.

14. Governing law 

This MOU shall be construed and governed by the Laws of Uganda. 

By clicking accept and finalizing the Setup of their account, The Customer confirms that it accepts all terms contained therein. 

Driver • Kenya

Driver Terms and Conditions


Updated on Jan 23, 2024

‍Version 1


These Terms of Use, together with any and all other documents referred to herein, set out the terms of use under which you may use this Application, (“Our Application”).  You must read, agree and accept all the Terms set out in this agreement, including the terms and conditions set out below. You will be required to read and accept these Terms of Use when signing up for an Account. If you do not accept all the terms of this agreement, then SafeBoda is unwilling to allow you to use the SafeBoda platform. By using any of the services you become a Service Provider on the SafeBoda platform and you agree to be bound by the terms and conditions of this agreement with respect to the provision of such services. If you do not agree to be bound by the terms of this agreement, do not use SafeBoda. We may amend these Terms at any time by posting the amended terms on the SafeBoda application. You may not have access to the SafeBoda application before accepting these terms. These Terms of Use do not apply to the sale of services.

  1. Definitions and Interpretation

In these Terms of Use, unless the context otherwise requires, the following expressions have the following meanings:

  1. “Account” - means an account required for a Driver to access and/or use certain areas of Application, as detailed in Clause 4;
  2. “Content” - means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site;
  3. “Driver” - means an independent business person operating as a vehicle/ as a two-wheel transportation provider for people or goods. This term shall be used to mean either a “SafeCar Driver” or “SafeBoda Rider” interchangeably as the context may require.
  4. “Owner” - means those who make their vehicle(s) available for others to use through our application.
  5. “SafeBoda” - means all versions of the SafeBoda applications.
  6. “SafeCar Driver” or “SafeBoda Rider” - means a driver/rider who has successfully completed all the necessary steps to register on the SafeBoda application and has subsequently been provided with an Account.
  7. “SafeBoda Cashless” - means the balance of earnings due to a Driver as the result of services provided to Users through the SafeBoda applications.
  8. “SafeBoda Support Desk” - means the in-person support and the call center available to all current and prospective Drivers in the various locations where SafeBoda is operational.
  9. “Service Provider” - means any individual or business, including Drivers, that offers goods or services to Customers/Users on the SafeBoda platform.
  10. “User” - means a user or consumer of any SafeBoda Applications and/or a beneficiary to Services extended through our Application
  11. “User Content” - means any content submitted to Our Application by Users including, but not limited to include personal information, images, and all data
  12. “We/Us/Our” - means all licensees of the SafeBoda applications.

Information About Us - More information about SafeBoda is available at our website -, or on request by emailing 

             2. Our Application

2.1. Any Driver seeking to become a Driver must undergo an onboarding process and succeed in passing all the necessary requirements, including but not limited to; - satisfactory completion of background checks, completion of training, and verification of vehicle.

2.2. Only Drivers are allowed to access our Application.

2.3. We reserve the right to discontinue, stop or preclude anyone from accessing our Application at any time and for any period. Will not be liable to you in any way if such access is made unavailable to you at any time.

2.4. It is the responsibility of the Driver to make any and all arrangements necessary in order to access Our Application. Any Driver who is unable to access the Application should contact us for clarification and guidance.

2.5. Access to Our Application is provided “as is” and on an “as available” basis.  We may alter, suspend or discontinue Our Application (or any part of it) at any time and without notice.  We will not be liable to you in any way if Our Application (or any part of it) is unavailable at any time and for any period.

             3. Terms of Use

3.1. Drivers remain fully independent business people. The SafeBoda application is a mechanism for a Driver to connect with Users, to whom they may wish to provide Services.

3.2. Neither the provision of access to the SafeBoda application nor any other action by SafeBoda constitutes an employment agreement or contract for services.

3.3. We have no responsibility whatsoever for the actions or conduct of any service providers or Users. We have no obligation to intervene in any way in disputes that may arise between drivers, riders, or third parties. Responsibility for the decisions made regarding providing or accepting transportation rests solely with the User and the Driver.

3.4. We will not be liable for any damages, direct, incidental, and or consequential, arising out of the use of SafeBoda, including, without limitation, damages arising out of communicating and or meeting with other participants of SafeBoda, or introduced to you via SafeBoda. Such damages include and are not limited to, physical damages, bodily injuries, death, and emotional distress and discomfort.

3.5. Drivers shall take reasonable precautions in all actions and interactions with any party they may interact with through the use of the services. SafeBoda has no control over the identity or actions of the users and service providers and SafeBoda requests that users exercise caution and good judgment when using the services. Service providers and users use the services at their own risk.

3.6. Drivers are required to adhere to the SafeBoda Code of Conduct in the relevant country when using the Application. The Recommended Standards of Service will be provided to the SafeBoda driver during the onboarding process and will be updated from time to time. It is the responsibility of the SafeBoda driver to ensure that they are familiar with the latest version of the Recommended Standards of Service.

3.7. The SafeBoda application provides fair and transparent prices for both Drivers and Users. Drivers agree to adhere to the pricing set out by the SafeBoda application. Any SafeBoda wishing to understand the way in which the SafeBoda application calculates prices or who believes there has been an error in pricing should contact the SafeBoda service desk and provide full details.

3.8. SafeBoda may from time to time, offer incentives to Drivers at the company’s discretion and equally reserves the right to make deductions from Driver's earnings in line with these terms of use.

3.10. All programs for Incentives or Sanctions may be communicated to Drivers by Us through SMS, in-app notifications, announcements, and posters at the SafeBoda premises. It is, therefore, the responsibility of the Driver to clearly monitor all communications and ensure that they are aware of any changes in the program of Incentives and Sanctions.

3.11. We reserve the right to charge a commission or other service fee from Drivers for access to or for services provided to users through the SafeBoda platform. Such charges will be communicated to Drivers in advance. It is the responsibility of the Driver to clearly monitor all communications and ensure that they are aware of any changes in the structure of pricing.

3.10. Any questions about these Terms of Use, the practices of SafeBoda, or your dealings with us please contact us at 

             4. Accounts

4.1. Once a Driver is approved as a Driver he/she will be provided with an account.

4.2. When registering as a Driver and creating an Account, the information the Driver provides must be accurate and complete.  If any of the information changes at a later date, it is the Driver's responsibility to ensure that their Account is kept up-to-date. SafeBoda shall undertake to ensure that the data is kept up-to-date and this may be reviewed regularly to ensure its accuracy.

4.3. It is the responsibility of the Driver to protect their account details and ensure that no one else gains access. Any unauthorized access to a Driver’s account through the driver’s device shall be the responsibility of the Driver and the Driver shall be liable for any resulting financial loss. If a Driver believes their Account is being used without their permission, please contact Us immediately on the SafeBoda Customer Care Line.  SafeBoda will not be liable for any unauthorized use of any Account.

4.4. A Driver must not use any other Driver’s Account on any SafeBoda application.

4.5. Any personal information provided in a Driver's Account will be collected, used, and held in accordance with the rights and obligations under the law.

4.6. SafeBoda reserves the right to suspend or deactivate a Driver’s account at any time.

  1. Cashless Earnings5.1.

The SafeBoda application enables Drivers to monitor their earnings from the SafeBoda application. All balances due from SafeBoda to the Driver will be clearly stated in the SafeBoda application.5.2. We offer Drivers a range of options for how and when they wish to receive the settlement for their earnings. We will endeavour to ensure that all payments are made as and when agreed between the Driver and Us although these may be subject to delays that are outside Our control. Any Driver who believes that they have not received the correct payment should contact the SafeBoda Support Desk immediately. We reserve the right to make any corrections to future earnings in the event of an overpayment by SafeBoda.  We reserve the right to charge Drivers a withdrawal fee for the internal and external costs of making payments to Drivers.5.3. In some jurisdictions, Drivers may be offered the opportunity to use their earnings to make purchases from Us or third-party Service Providers. In such cases it is the responsibility of the Driver to check all transactions before approving and where necessary to contact the SafeBoda Support Desk.

  1. Platform fees

7.1. SafeBoda may from time to time change you a fee for using its platform to provide services. These will be clearly communicated to you at the time of onboarding as well as any other time during your use of the platform.7.2. All fees above, may from time to time be subject to change, and where so, management shall make effective communication to the drivers.

Revenue and fare Breakdown
Base Ksh.10

Minimum fare Ksh.100

Price/km Ksh.18

Price/min Ksh. 3

Commission 15%

Additional premiums may apply for specific distances and hours of the day depending on demand, driver availability and external factors such as inclement weather and road construction

  1. Intellectual Property Rights

9.1. With the exception of User Content, all Content included on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by us.  All Content (including User Content) is protected by applicable Ugandan, Kenyan, Nigerian, and international intellectual property laws and treaties.

9.2. You may not reproduce, copy, distribute, sell, rent, sub-license, store, or in any other manner re-use Content from Our Application unless given express written permission to do so by Us.

9.3. A User may:

  1. Access, view, and use Our Application in a web browser (including any web browsing capability built into other types of software or app);
  2. Download Our Application (or any part of it) for caching;
  3. Print one copy of any page(s) from Our Application;
  4. Download extracts from the pages on Our Application; and
  5. Save pages from Our Application for later and/or offline viewing.

9.4. Our status as the owner and author of the Content on Our Application (or that of identified licensors, as appropriate) must always be acknowledged.

9.5. A User may not use any Content saved or downloaded from Our Application for commercial purposes without first obtaining a license from Us (or our licensors, as appropriate) to do so.  

  1. User Content

10.1. User Content on Our Site includes (but is not necessarily limited to) product reviews, comments, etc.

10.2. An Account is required if a User wishes to submit User Content.  Please refer to Clause 5 for more information.

10.3. A User agrees to be solely responsible for their User Content.  Specifically, they agree, represent, and warrant that they have the right to submit the User Content and that all such User Content will comply with Our Acceptable Usage Policy, detailed below in Clause 15.

10.4. A User agrees to be liable to us and will, to the fullest extent permissible by law, indemnify us for any breach of the warranties given by us under sub-Clause 6.2.

10.5. A User will be responsible for any loss or damage suffered by us as a result of such a breach.

10.6. A User (or your licensors, as appropriate) shall retain ownership of their User Content and all intellectual property rights subsisting therein.  When a User submits User Content they grant Us an unconditional, non-exclusive, fully transferable, royalty-free, perpetual, worldwide license to use, store, archive, syndicate, publish, transmit, adapt, edit, reproduce, distribute, prepare derivative works from, display, perform and sub-license the User Content for the purposes of operating and promoting Our Application. In addition, the User also grants Other Users the right to copy and quote their User Content within Our Application.

10.7. We may reject, reclassify, or remove any User Content from Our Site where, in Our sole opinion, it violates Our Acceptable Usage Policy, or If We receive a complaint from a third party and determine that the User Content in question should be removed as a result.

  1. Links to Our Application

11.1. A Driver may use or create a link to our Application provided that:

  1. It is done in a fair and legal manner;
  2. It is not done in a manner that suggests any form of association, endorsement or approval on Our part where none exists;
  3. A Driver does not use any logos or trademarks displayed on Our Application without Our express written permission; and
  4. A Driver does not use our Application in a manner that causes damage to Our reputation or takes unfair advantage of it.
  5. Framing or embedding of Our Application on other websites is not permitted without Our express written permission.  Please contact Us at for further information.

11.2. A Driver shall not link to Our Application from any other site the main content of which contains material that:

  1. is sexually explicit; obscene, deliberately offensive, hateful, or otherwise inflammatory;
  2. promotes violence;
  3. promotes or assists in any form of unlawful activity;
  4. discriminates against, or is in any way defamatory of, any person, group, or class of persons, race, sex, religion, nationality, color, political opinion, disability, sexual orientation, or age;
  5. Is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
  6. Is calculated or is otherwise likely to deceive another person;
  7. Is intended or is otherwise likely to infringe (or threaten to infringe) another person’s privacy;
  8. misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not fall within any of the other provisions;
  9. implies any form of affiliation with Us where none exists;
  10. infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trademarks, and database rights) of any other party; or
  11. Is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

11.3. The content restrictions in sub-Clause 10.6 do not apply to content submitted to sites by other users or drivers provided that the primary purpose of the site accords with the provisions of sub-Clause 10.6. A User, for example, is not prohibited from posting links on general-purpose social networking sites merely because another user may post such content.  A Driver, however, is prohibited from posting links on websites that focus on or encourage the submission of such content from users.

  1. Links to Other SitesLinks to other sites may be included in our Application. Unless expressly stated, these sites are not under Our control.  We neither assume nor accept responsibility or liability for the content of third-party sites. The inclusion of a link to another site on Our Application is for information only and does not imply any endorsement of the sites themselves or of those in control of them.
  1. Disclaimers

13.1. Nothing on Our website constitutes advice on which a Driver shall rely.  It is provided for general information purposes only.

13.2. Insofar as is permitted by law, we make no representation, warranty, or guarantee that Our Application will meet your requirements, not infringe on the rights of third parties, be compatible with all software and hardware, or that it be secure.

13.3. We make reasonable efforts to ensure that the Content on Our Application is complete, accurate, and up-to-date.  We do not, however, make any representations, warranties, or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date.  Please note that this exception does not apply to information concerning services for sale through Our Site.

  1. Our Liability

14.1. To the fullest extent permissible by law, We accept no liability to any Driver for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Application or the use of or reliance upon any Content (including User Content) included on Our Application.

14.2. To the fullest extent permissible by law, we exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our Application or any Content included in Our Application.

14.3. Our Application is intended for non-commercial use only.  If you are a business user, we accept no liability for loss of profits, sales, business, or revenue; loss of business opportunity, goodwill, or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.

14.4. Reasonable skill and care shall be exercised to ensure that Our Application is free from viruses and other malware.  However, We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data, or other material that occurs as a result of your use of Our Application (including the downloading of any Content from it) or any other site referred to on Our Application.

14.5. We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Application resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.

15. Acceptable Usage Policy

15.1. A Driver may only use Our Application in a manner that is lawful and that complies with the provisions of this Clause 14.

15.2. A Driver must ensure that he or she complies fully with any and all local, national or international laws and/or regulations;

15.3. A Driver shall Not use Our Application in any way, or for any purpose, that is unlawful or fraudulent; or for any purpose, that is intended to harm any person or persons in any way.

15.4. We reserve the right to suspend or terminate access to Our Application if a user is in material breach of the provisions of this Clause 14 or any of the other provisions of these Terms of Use.  Specifically, we may take one or more of the following actions:

  1. suspend, whether temporarily or permanently, your Account and/or your right to access Our Site;
  2. remove any Driver Content submitted by a Driver that violates this Acceptable Usage Policy;
  3. issue you with a written warning;
  4. take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
  5. take further legal action against you as appropriate;
  6. disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
  7. any other actions which We deem reasonably appropriate (and lawful).

15.5. We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms of Use.

  1. Changes to these Terms of Use

We may alter these Terms of Use at any time.  If We do so, details of the changes will be highlighted at the top of this page and a prompt may pop up at the time of your next usage of our application after such changes have been made.  Any such changes will become binding on the user upon first use of Our Application after the changes have been implemented. A User is therefore advised to check this page from time to time to acquaint themselves with any new changes that may have been affected.

  1. Contacting Us

To contact Us, please email Us at or Phone: 020 050 2050 or use any of the methods provided on Our contact page at

  1. Communications from Us

18.1. By signing up for an Account a Driver agrees to receive communications from SafeBoda or any SafeBoda partner. Such notices may relate to matters including, but not limited to, service changes, changes to these Terms of Use, Our Terms of Sale, and changes to your Account.

18.2. For questions or complaints about communications from Us, please contact Us at or via our Toll-Free line at 020 050 2050.

  1. Law and Jurisdiction

19.1. These Terms and Conditions and the relationship between the User and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the laws of Kenya in which the Application is licensed and the goods or services available in the Application are provided.

19.2. If a User is a consumer, any dispute, controversy, proceedings, or claim between him or her and Us relating to these Terms and Conditions, or the relationship between him or her and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of the country in which the Application is licensed and in which the goods or services available in the Application are provided.

19.3. If a User is a business, any disputes concerning these Terms and Conditions, the relationship between the User and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of the country in which the Application is licensed and in which the goods or services available in the Application are provided.