Questions & Answers
Check our list of Q&A below. If you did not find an answer to your question here, please get in touch with our support team.
When you send money, this amount goes to your SafeBoda Wallet and not your mobile money account. However, when you select the withdraw button, you can send to your mobile money wallet.
Tap the send money option >> Enter the beneficiary's number >> Enter how much you want to send >> Confirm with your SafeBoda Wallet PIN
As a customer, you are not in position to send money to a driver but can send to fellow customers.
Via mobile money, you can only deposit from the same number registered in the app.
The App will provide you with a notification both In-App and on your phone showing the status of your transaction
You can deposit by tapping on the deposit feature in the app, then choose your preferred method. The available options are: Mobile Money, SafeBoda agent, SafeBoda driver/car driver.
You can deposit up to UGX 3,000,000
The service is available between 9:00am to 5:00pm from Mon-Friday
You can withdraw up to UGX 3,000,000 per withdrawal and UGX 10,000,000 per day
Yes, you will get a refund. We advise that you always report such issues to the Support team immediately.
You can share your cashless with another customer by tapping send money. Also, you can withdraw it to your Airtel money or MTN number, from our SafeBoda wallet agents, or to your bank account.
Open your app and tap the find agent feature to see which agents are in your area, then move to them to initiate the withdraw.
You may not be able to share cashless to the SafeBoda rider. Always contact SafeBoda support for help in this regard.
Yes, you can. Go to my account, select change wallet pin, input your old pin, and your new pin, then confirm. Do not share your pin with anyone, for the security of your account.
The delivery option charges for a single journey, thus in cases of a return trip, you will order another delivery trip.
After placing the order, you will be matched to a SafeBoda rider, you will be able to see his helmet number, contact number, name, and photo.
You get in touch with Water 0800200977, 0800300977
You get in touch with UMEME 0800 285 285/ 0800 385 385 (Toll-free), 0772 285 285 (Whatsapp)
You will receive a notification immediately after the transaction, furthermore a confirmation message will be sent from the specific service provider to the payer number.
If the money has been deducted from your wallet, visit http://umeme.co.ug/myumemeonline?s=prepaid, enter the meter number. You will receive the most recent token
If the money has been deducted from your SafeBoda wallet, contact SafeBoda Support via WhatsApp on 0200502050 with a Proof of Payment
Top up before taking the trip or otherwise pay the excess amount using cash.
Yes, we do have charges for the different bills paid. See our payment page, prices table for a breakdown
Pay the amount displayed on your App. Otherwise, report the driver to SafeBoda support to have any extra amount spent refunded.
You can cancel the ride by sliding up your screen and tapping cancel. Remember to select a cancellation reason to enable us follow up.
Contact Customer support so that the money is debited from your account and credited to the rider's account.
Contact SafeBoda support via WhatsApp (0200502050) and share the following details Your cashless balance, the details of your previous trips, your National Id photo both front and back and ask for a pin reset
Contact SafeBoda support for your trip to be ended and necessary adjustments will be made where applicable.
Yes you can, go to my account, select change wallet pin, input your old pin, and your new pin then confirm. Note, please do not share your pin with anyone.
You are only able to top with the same number registered on your SafeBoda App to protect your account from fraud
Contact SafeBoda support on WhatsApp (0200502050), and share a screenshot of the transaction ID, and the Phonenumber used on the SafeBoda App